POLICY

THANK YOU FOR VISITING MAYAWINSTON.COM. KINDLY FIND THE ANSWERS YOU NEED BY VIEWING THE FAQ TOPICS BELOW.

SHOULD YOU HAVE ANY FURTHER QUESTIONS, PLEASE FEEL FREE TO REACH US AT INFO@MAYAWINSTON.COM. PLEASE ALLOW UP TO 24 HRS TO RECEIVE A RESPONSE.

SHIPPING FAQS 

THERE IS NO ADDITIONAL CHARGE FOR STANDARD AND SECOND BUSINESS DAY SHIPPING TO PUERTO RICO AND OTHER U.S. TERRITORIES. YOUR ORDER SHOULD ARRIVE 7 TO 10 BUSINESS DAYS AFTER SHIPPING IF ORDERED BY 12:00 NOON (EST).

DELIVERY TIMES ARE NOT GUARANTEED BUT ARE OUR BEST APPROXIMATION. TRANSIT DAYS TO THE RECIPIENT WILL VARY DEPENDING UPON THE DESTINATION COUNTRY.

SHIPMENTS TO COUNTRIES OUTSIDE OF THE UNITED STATES MAY REQUIRE ADDITIONAL PAYMENT FOR SHIPPING COSTS AFTER PURCHASE. CUSTOMERS WILL BE CONTACTED ONCE COSTS ARE CALCULATED.

TAXES ARE CALCULATED ACCORDING TO YOUR SHIPPING DESTINATION UPON CHECKOUT.

ORDERS WILL BE SHIPPED VIA FEDEX, UPS OR USPS.

ALL TRACKING NUMBERS WILL BE LINKED TO THE PARCEL SERVICE PROVIDED. DELIVERY TIMES ARE PROVIDED AS GUIDELINES ONLY AND DO NOT TAKE INTO ACCOUNT POSSIBLE DELAYS CAUSED BY PAYMENT AUTHORIZATION AND/OR STOCK AVAILABILITY. TRANSIT DAYS TO THE RECIPIENT WILL VARY DEPENDING UPON THE DESTINATION COUNTRY. WE ARE UNABLE TO DELIVER TO POST OFFICE (PO) BOXES, APO OR FPO ADDRESSES.

ITEMS ORDERED TOGETHER MAY BE SHIPPED SEPARATELY. TOTAL SHIPPING CHARGES WILL BE DIVIDED BETWEEN ALL SHIPMENTS BUT NOT NECESSARILY EVENLY BUT WILL NOT RESULT IN OVER CHARGES.

MAYA WINSTON IS NOT RESPONSIBLE FOR ANY LOST, MIS-DELIVERED, OR STOLEN SHIPMENTS. THE BUYER ASSUMES ALL RESPONSIBILITY OF CLAIMS OR CORRESPONDENCE WITH THE SHIPPING CARRIER. ALL SHIPMENT ISSUES/CLAIMS MUST BE HANDLED THROUGH THE INITIAL COURIERS.

SHIPPING CHARGES ARE NOT REFUNDABLE UNLESS MERCHANDISE IS DAMAGED OR DEFECTIVE.

RETURNS & EXCHANGES

SORRY WE DO NOT OFFER RETURNS OR EXCHANGES AT THIS TIME. ALL SALES ARE FINAL.

SHIPPING TERMS

PLEASE ALLOW UP TO 72 HOURS FOR YOUR ORDER TO PROCESS. YOU WILL RECEIVE A SHIPPING CONFIRMATION ONCE YOUR ORDER IS PROCESSED. A TRACKING NUMBER WILL BE PROVIDED UPON DISPATCH OF YOUR ORDER.

DAMAGES AND ISSUES

PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVE THE WRONG ITEM, SO THAT WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT.

IF YOU BELIEVE AN ITEM IN YOUR ORDER IS DEFECTIVE OR THERE IS AN ERROR WITH YOUR ORDER, SUCH AS RECEIVING THE WRONG COLOR, PLEASE EMAIL INFO@MAYAWINSTON.COM TO BEGIN A EXCHANGE AUTHORIZATION. PLEASE WRITE “ORDER #XXX - EXCHANGE'' IN THE SUBJECT LINE AND INCLUDE DETAILED PICTURES OF THE DEFECTED MERCHANDISE. DEFECTION IS AT THE DISCRETION OF MAYA WINSTON. KINDLY NOTE THAT COLORS MAY VARY BETWEEN PRODUCT IMAGES AND THE PHYSICAL GOOD DUE TO TECHNOLOGICAL VARIANCES IN SCREEN QUALITY. IF MAYA WINSTON DEEMS THE MERCHANDISE TO BE DEFECTIVE OR THERE TO BE AN ERROR IN THE ORDER, A COMPLIMENTARY RETURN LABEL WILL BE PROVIDED AND A FULL REFUND WILL BE PROCESSED TO THE CUSTOMER UPON RECEIPT OF THE RETURNED ITEM. PLEASE SHIP THE RETURN WITHIN 7 DAYS OF RECEIVING THE LABEL.

IF A REFUND IS PROCESSED, PLEASE ALLOW UP TO 30 DAYS FOR THE REFUND TO REFLECT IN YOUR ACCOUNT.(THIS IS AN ESTIMATED WINDOW & IS DEPENDENT ON YOUR FINANCIAL INSTITUTION)

FIRST-TIME ORDER POLICY

FOR SECURITY PURPOSES, MAYA WINSTON RESERVES THE RIGHT TO SHIP FIRST-TIME ORDERS TO THE CARDHOLDER’S VERIFIED BILLING ADDRESS OR WORK ADDRESS. TO AVOID DELAYS IN RECEIVING YOUR ORDER, PLEASE MAKE SURE TO PROVIDE THE CORRECT BILLING AND SHIPPING INFORMATION ASSOCIATED WITH YOUR CREDIT/DEBIT CARD WHEN PLACING AN ORDER. WE RECOMMEND ENTERING A SHIPPING ADDRESS WHERE SOMEONE WILL BE PRESENT TO SIGN FOR AND ACCEPT THE ORDER TO ENSURE A SMOOTH DELIVERY.